FAQs

Yes simply go to the Espresso website and scroll to the menu at the bottom of the page. Here you will find an option to Change booking.

Please note that we reserve the right to charge a surcharge for heavily soiled vehicles (including but not limited to: mud, sand, pet hair, bugs & tar) due to the additional time required to clean to the necessary standard.

We advise removing as much “clutter” from boot, seats, side pockets & consul area as possible. This includes all water bottles and coins. Remove all valuables from the vehicle. Any “rubbish” left on the floor of the vehicle will be disposed of. Take some time to indicate any damaged areas of the vehicle to the attendant including if the vehicle was recently re-sprayed or any chipped paint areas. Indicate too any areas you wish to pay particular attention to ensure satisfaction.

A Classic Wash is a basic exterior and interior service for customers who wash their cars regularly. A Prestige Wash is a service that provides more attention to detail both on the exterior and interior of the vehicle. More care and time for cars that have not been washed in a while.

Greater attention to the interior of the vehicle is afforded to the Prestige Wash. See Services & Price List under main menu for more details.

All discounted 5 packs expire 12 months from the date of purchase and cannot be extended.
All discounted 10 packs expire 18 months from the date of purchase and cannot be extended.
All discounted 20 packs expire 24 months from the date of purchase and cannot be extended.

The main difference is that the 5/10/20 pack loyalty books are cheaper than a single gift voucher.  Both can only be redeemed at the branch where they were purchased and are also valid for online bookings.

Up to 12 months per voucher, provided they are NOT discounted.

Vouchers are usually sent to your email or smart phone or can be posted if elected. Occasionally the PDF voucher may land in your junk mail by mistake. Did you know you can move your vouchers to your “wallet” on your smart phone?

Generally our Shopping Centre Car Washes close and open at the same time as the Shopping Centre. Our outdoor Car Washes close generally at 5.30pm. Check store details under Find a Location in the main menu.

We recommend bringing your car in no later than half an hour before closing time.

The contact details for each site are on the website under the locations tab. The landline is often diverted to the manager's mobile as he may be working on vehicles or offsite.

Should you be unable to contact the site email debbie@espressocarwash.co.nz.

We’ll notify you by SMS when your vehicle is ready. Please let the attendant know what time you expect your vehicle to be ready. You may leave your vehicle in our parking bay but centre parking charges are not covered by your wash service.

If you feel any area of the vehicle has been missed, please speak to the site manager asap to be rectified. Alternatively, please contact our Head Office via the Contact Us form on the website.

“We humbly request that you do NOT leave negative feedback on facebook or any other social media forums without first providing us with the opportunity of investigating the nature of the complaint and offering a resolution to the issue.”

Whilst every effort is made to achieve a high standard and customer satisfaction is paramount, on occasion this standard may not always be achieved. For minor areas that may have been missed we require the opportunity to fix the issues within a reasonable time period. This will be done whilst you wait or we will offer a more suitable time at a later date free of charge.